During Regular Business Hours:
7:30 am – 4:30 pm, Monday – Friday
Please call our office 914-666-2268 to report your issue. To serve you efficiently, pleased have the following information ready for our service team:
- The nature of the service call
- What equipment is affected
- Nature of the problem or malfunction
- Where is the equipment located
- The urgency of the requested service
- A contact person and phone number
After Business Hours:
4:30 pm – 7:30 am, Monday – Friday; weekends and holidays
When calling 914-666-2268 after hours, you will reach our 24×7 call center. The operator will request the following information:
- The nature of the service call (please be specific)
- What equipment is affected
- Nature of the problem or malfunction
- Where the equipment is located
- The urgency of the requested service
- A contact person, the company and phone number
If the call is an emergency, a technician will respond to your call. If your call is less urgent, messages will be delivered to the service department the next business morning.